Frequently Asked Questions

To become a verified specialist, you need to:

1. Register on the platform as a specialist.
2. Fill in your profile — provide your name, photo, service description, city, and work experience.
3. Wait for the administrator to review your profile (usually 1–3 business days).
4. Once approved, your profile becomes visible to clients and you can start receiving orders.

Specialist registration happens in two steps:

1. Click the "Register" button in the top menu and create an account (name, email, password).
2. After logging in to your personal account, go to "My Profile" and fill in the specialist form — add a photo, description, choose service categories and your city.

Passport data (optional) is required to verify your identity and increase client trust. Verified specialists receive a special badge on their profile.

We guarantee confidentiality: your personal data is not shared with third parties and is stored in accordance with GDPR and EU legislation.

To fill in your profile correctly:

• Add a real photo — this significantly increases client trust.
• Provide your real first and last name.
• Describe your services, experience and qualifications in detail.
• Select the appropriate service categories.
• Specify your city and availability to travel.
• Optionally — add portfolio works and get your first reviews.

Your application may be rejected for the following reasons:

• Inappropriate or missing profile photo.
• Incomplete service description.
• False or contradictory information.
• Violation of platform rules.

The administrator sends a message with the reason for rejection. You can correct the data and resubmit the application for review.

The following registration options are available on the platform:

• Registration via email and password.
• Quick registration via Google account.

After registration, you can connect Telegram in your personal account to receive notifications about new orders.

Order statuses:

• Active — the order is published and looking for a specialist.
• In progress — a specialist has been assigned and is working on the order.
• Completed — the work is finished and confirmed by the client.
• Cancelled — the order has been cancelled by the client or administrator.

When choosing a specialist, pay attention to:

• Rating and reviews from previous clients.
• Portfolio photos of completed work.
• Service description and work experience.
• Location and availability to travel.
• Service cost and any promotional offers.

You can view the full profile of each specialist and compare offers before making a decision.

Once a specialist has responded to your order, their contact details become available in your personal account. You can also:

• Contact them via Telegram if the specialist has connected notifications.
• Send a private message through the platform's chat system.

In your personal account in the "My Orders" section you can:

• View the current status of orders.
• Edit order details (if it is still active).
• Communicate with specialists through the messaging system.
• Confirm completion of work and leave reviews.
• Cancel orders if necessary.

After the work is done:

1. Confirm order completion in your personal account.
2. Leave an honest review about the specialist's work — this helps other clients make the right choice.
3. If the work was done poorly — contact support to resolve the situation.

You can leave a review after the order is completed. To do this:

1. Go to the specialist's profile or your order page.
2. Click "Leave a review".
3. Rate the work from 1 to 5 stars and write a text comment.

Reviews are moderated before publication.

To cancel an order:

1. Go to "My Orders" in your personal account.
2. Open the desired order.
3. Click the "Cancel order" button.

If a specialist has already been assigned — please notify them about the cancellation in advance through the messaging system.

Personal messages are a private chat function between the client and the specialist. Through them you can:

• Clarify order details.
• Discuss price and terms.
• Agree on time and place of work.

Available in your personal account after the specialist has responded to the order.

If the assigned specialist does not meet your requirements:

1. Contact support through the "Contacts" section.
2. Explain the reason for your dissatisfaction.
3. The administrator will help find a more suitable specialist or resolve the conflict situation.

If the order has been closed but the work is not yet completed — contact support through the "Contacts" page.

Provide the order number and describe the situation. The administrator will review the situation and, if necessary, reopen the order or help find another solution.

To log in to your profile:

1. Click the "Log in" button in the top menu.
2. Enter the email and password you provided during registration.

Login via Google account is also available. If you forgot your password — click "Forgot password?" and follow the recovery instructions.

The specialist's rating is formed based on client reviews after completed orders (rating from 1 to 5 stars). The average of all ratings is displayed.

Platform administrators can also manually adjust the rating for special merits or for violations of platform rules.

If you believe a review is unfair or violates platform rules:

1. Contact support through the "Contacts" section.
2. Provide the order number and the reason for your appeal.

The administrator will review the review and, if necessary, delete it or ask the client to make changes.

A specialist's public profile contains:

• Name and photo.
• Rating and number of reviews.
• Service description and work experience.
• City and service categories.
• Portfolio of completed works.

Contact details (phone, Telegram) are only visible to authorised users after they have placed an order or gained access through the platform.

To delete your profile:

1. Go to account settings.
2. Find the "Delete account" section.
3. Confirm the action by entering your password.

Warning: after deletion, all your data, orders and reviews will be deleted and cannot be recovered. This action is irreversible.

On the platform, one account can simultaneously act as both a client and a specialist.

If you want to provide services — fill in the specialist form in your personal account. At the same time, you retain the ability to create orders as a client. Both functions are available in one profile without the need to register separate accounts.

Your profile may be blocked for:

• Violation of platform rules.
• Suspicious activity or spam.
• Complaints from other users.
• Providing false or fraudulent information.

To find out the reasons and restore access, contact support via email or the form on the "Contacts" page.

The review system allows clients to rate specialists' work after an order is completed:

• Rating is given from 1 to 5 stars.
• A text comment can be added.
• Reviews are visible to all profile visitors.
• Reviews directly influence the specialist's rating.

The platform moderates all reviews to prevent abuse and the publication of false information.

To recover your password:

1. Click "Forgot password?" on the login page.
2. Enter the email linked to your account.
3. Check your email — you will receive a letter with a password reset link.
4. Follow the link and set a new password.

The recovery link is valid for 60 minutes.

To change your profile information:

1. Go to "Profile Settings" or "My Profile" in your personal account.
2. Edit the required fields (name, description, city, contacts, service categories).
3. Save the changes by clicking the "Save" button.

Information is updated immediately after saving.

To change your password:

1. Open account settings in your personal account.
2. Find the "Change password" section.
3. Enter your current password to confirm your identity.
4. Enter a new password (minimum 8 characters).
5. Confirm the new password and save the changes.

To change your profile photo:

1. Go to "My Profile" or "Settings" in your personal account.
2. Click on the current photo or the upload button.
3. Select a new photo from your device (JPG or PNG, up to 2 MB).
4. Crop the photo if needed and save the changes.

Recommended size: minimum 200×200 pixels. The photo should show your real face.

You can receive notifications via Telegram. To connect:

1. In your personal account, find the "Telegram" section.
2. Click "Connect Telegram".
3. You will be given a unique code — enter it in the bot @crasa_aps_bot with the /start command.
4. After connecting, you will receive notifications about new orders, responses to requests and important messages.

To change your email or phone:

1. Go to profile settings in your personal account.
2. Find the corresponding field (email or phone).
3. Enter the new data and save.

Note: when changing email, you may need to confirm the new address via an email. Check the "Spam" folder if the email does not arrive within a few minutes.

Registration as a specialist goes through three simple steps:

1. Click "Register" in the top menu and choose the account type "Specialist".
2. Fill in the basic details: name, email, password. Confirm the registration via email.
3. Fill in the specialist profile in your personal account: add a photo, description of your services, specify your city and work experience.

After the administrator review (1–3 business days), your profile becomes visible to clients.

To add a service:

1. Log in to your specialist personal account.
2. Go to the "My Services" section → click "Add Service".
3. Fill in the form:
   • Service name — short and clear.
   • Description — in detail, what exactly you do, materials, conditions.
   • Category and subcategory — choose the most accurate one.
   • Cost and payment conditions.
   • Photos or work examples (optional).
4. Click "Save". The service will appear in the catalog after review.

Yes, you can add an unlimited number of services. It is recommended to publish each individual service as a separate listing.

For example, if you do renovations — add separately: "Wallpaper hanging", "Tile laying", "Wall painting". This allows you to:

• Appear in search for each specific client request.
• Describe each service in detail and specify the exact price.
• Receive more orders through different categories.

For each service, choose the most accurate subcategory — this significantly increases visibility in search.

For better search visibility, follow these tips:

• Title: use a specific name that people typically enter in search. For example, "Refrigerator repair" instead of "Home appliance repair".
• Description: detail what is included in the service, what materials you work with, which cities you provide the service in.
• Keywords: use different variations of the service name in the description (e.g., "tile laying", "tiling work", "tiler").
• Category: always choose the most accurate subcategory — it determines where your service appears in the catalog.
• Photos: add 2–5 quality photos of real completed work.

When choosing a category:

1. Browse the category tree on the main page — all directions are listed there.
2. Choose the main category that best describes your field (e.g., "Repair and construction").
3. Be sure to specify a subcategory — a narrower definition (e.g., "Electrical work", "Plumbing"). Services with a subcategory are found more easily.
4. If the required category is missing — contact support, we will add it.

Important: if your service fits multiple categories — add it multiple times with different categories.

In your personal account, go to "My Services":

• Editing: click "Edit" next to the desired service → make changes → save. After editing, the service may undergo re-review.
• Deletion: click "Delete" — the service will be removed from the catalog. This action is irreversible.
• Temporarily hide: you can deactivate the service (it will not appear in search) without deleting it — convenient when on vacation or on a break.